Policy e Cookie Privacy


Red Foal is concerned about protecting your personal data and respecting your privacy.

Here is how we do it:


Our duty and your privacy

This information concerns you if you are already a customer of ours, if you are registered on our site, if you have signed up to our newsletter, or if you are visiting our website.


About us

As regards the management of your data concerned with registering with the site and the sale of products, the data controllers are Red Foal, with registered Corso Venezia, 59 – 20121 Milano – Italy, which handle your data on the basis of specific agreements about whose essential contents we will gladly provide you with more information, should you require it.

As regards the management of your data regarding promotional and marketing activities, the data controller is Red.


Our responsibility

If you are already a customer, you are registered with or are simply visiting the www.redfoal.com site, or you have signed up to our newsletter, we inform you that your data will be legitimately processed according to our decisions regarding the procedures and aims of that processing.


Your commitment

We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.


When and how we collect your personal data

As soon as you begin to interact with www.redfoal.com, we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.


This is how it is collected:

Data you provide us withData we collect automatically
Your identification dataX
Browsing the websiteX
Your telephone numberX (only if provided by you spontaneously)
Use of Red FoalXX
Conclusion of purchase ordersXX
Customer servicesXX (only the order number)
Marketing communicationsX (only following your explicit consent)

The kind of data we collect

Contact details


And what about sensitive data

We do not collect any sensitive data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).


What we collect your data for

We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so. Here is why we process your data:


Use of the site and management of services

Your data is processed to allow registration on the Website, access to and supply of the services reserved to users registered on the Website and sending via the Website of a purchase order for the products available on the Website, with the consequent conclusion of the related contract of sale with including any administrative and accounting formalities. In this case, the legal basis is the contract and the legitimate interest.


Customer support

Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is the contract.


Marketing

Your data is processed in order to send advertising material and newsletters, to provide commercial information by telephone, SMS, email, and also using traditional methods (e.g. sending catalogs by post), about promotional and sales initiatives of Red Foal, to conduct market research and surveys on customer satisfaction. In this case, the legal basis is your consent.


Profiling

With the sole aim of offering things, as far as possible, in line with your interests, we will perform certain analyses on aggregate data but without conducting any profiling on your specific habits. In this case, the legal basis is a legitimate interest.

In any case there is absolutely no automatic decision-making process concerning you.


What we mean by legal basis

Consent

This is the authorization to process your personal data for a specific purpose.

You can change your mind whenever you like!

You can withdraw your consent at any time, by sending us an email to the following address: privacy@redfoal.com.

If you decide to withdraw your consent and there are no other reasons that authorize us to process your personal data, we will stop processing it. Conversely, if another legal basis were to authorize us, we would continue to process your data, still in compliance with your rights.


Contract

Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.


Legitimate interest

The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not predominate over your rights and your freedoms. Legitimate interests may concern:


How we process your data:

Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.


Your choices and rights:

Your choices

Before starting to process your data, we will inform you about our intention (if any) to use your data for marketing purposes, and (where appropriate) of the involvement of any third parties. You can withdraw your consent to receiving promotional messages by clicking on the appropriate link you will find in all our communications or by sending an email to the following address: privacy@redfoal.com


Your rights

You can always exercise your rights by sending us an email to the following address: privacy@redfoal.com


You have the right to access the information about you

This includes the right to ask us for further information about:

We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.

We might use your data to identify information that may potentially be relevant for you (for example, sending you customized e-mails based on your preferences that we have detected). Otherwise, we will use your information solely to provide you with our services.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your personal data on behalf of third parties, we guarantee that any requests made regarding the exercise of your rights will be provided to them without undue delay.


What level of security do we adopt in order to process your data?

We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organizational measures to ensure the protection of your data.

Nevertheless, we should remind you that:


Where is your data stored?

Your data is processed within the European Union and in the other data structures managed by the third parties identified below.

As soon as you provide us with your personal data, you consent to it being transferred, stored, and processed by us.

If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection.


How long will we keep your data for?

We will stop active processing of your data within 12 months from the last use of the service or the closure of your account unless there are legal obligations (e.g. sales invoices) that require us to keep your data for a longer period. As regards promotional activities targeted at you (which you may ask us to stop at any time), we will keep your data for a maximum of 24 months from the date you registered with the service.


Third parties who may process your data:

To run our online business we need to avail ourselves of third parties that host the applications, communicate with our customers, manage emails, etc. Please be assured that this kind of collaboration is provided by the best players in the market providing this kind of service. We share your data with them only when this is necessary to ensure the maximum functionality of our services and in compliance with the security measures and best practices described in this Privacy Policy.

For further information, contact us at this address privacy@redfoal.com


Cookie policy

We use cookies and other technologies in order to ensure that you can have the best possible experience as you browse. Therefore, during your interaction with www.redfoal.com

we will place cookies on your device to store a few pieces of information, including your preferences and the type of device you use, thereby ensuring that the site will function as efficiently as possible for you. You can change your browser settings to refuse cookies at any time. Some cookies are automatically deleted at the end of the browsing session (known as session cookies), while others remain stored on the terminals (persistent cookies).


Cookie Policy

Pursuant to Provision no. 229 http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884 issued by the Personal Data Protection Authority on May 8, 2014, www.redfoal.com provides the following information on cookies and on their functions, as well as instructions on how to disable them.


What are cookies?

Cookies are small text files that the sites visited by the user send and record on his/her PC or on any other device, even mobile, to be sent back to the original sites on the next visit.

Cookies are used for various purposes, for instance, to remember the user’s actions and preferences (such as, for instance, login data, selected language, font size, other display settings, etc.) so that they must not re-entered when the user returns to the same site or surfs from one of its pages to another; or to perform computer authentications, to monitor sessions and store information on the activities of the user who access a site, and it can also contain a unique ID code that allows keeping track of the user’s surfing within the site for statistic or advertising purposes.

Cookies can be sent by www.redfoal.com or also by different sites (the so-called “third-party” cookies). Some operations cannot be carried out without using cookies that in some cases are technically necessary for the site to work.


Types of cookies found on the site www.redfoal.com and relevant functions

There are various types of cookies, according to their characteristics and functions:

  1. http://www.google.com/policies/technologies/ads/;
  2. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage;
  3. https://www.magnews.it/privacy-policy/

This type of cookie can be found in our site

All the above-described types of cookies can stay in your computer or mobile device for different times, according to their function.

The cookies stored in your computer or mobile device cannot be used to recall any of the data stored in your hard disk, transmit viruses, identify and use your e-mail address, or for purposes other than those described above.


How to modify cookie settings

You can set and manage your cookie preferences at any time, by selecting which cookies you want to authorize, block or cancel, totally or partially, through the settings of your browser (or the navigation program that you use).

Find here below the path to follow to manage the cookies from the following browsers:

For more information and details on the various types of cookies, their functions and characteristics, visit the free access sites, independent from www.redfoal.com – www.AllAboutCookies.org, and www.youronlinechoices.com.

To disable analytics cookies and prevent Google Analytics from collecting data on your navigation you can download the browser additional Component for disabling Google Analytics: tools.google.com/dlpage/gaoptout.

We will store your cookie preferences thanks to a dedicated technical cookie with the characteristics specified in the previous table.


We inform you that blocking or cancel, totally or partially:


How can I block cookies?

You can block cookies by simply activating the setting on your browser that allows you to refuse cookies being placed on your device. If you use your browser settings to disable, refuse or block cookies (including the essential ones), part of our website will not function completely. In some cases, our website may actually become inaccessible. We should also inform you that if third parties use cookies, we do not have any control over their use.


Thank you!

Thank you for reading this policy which we have tried to keep as simple, clear, and transparent as possible. All the same, we are always trying to improve, so if you have any suggestions to make, please write to us at customercare@redfoal.com

This policy may change in the future: you will be notified of any changes via email so that you can have the fullest possible control over your data.


Updated on May 15th 2020